Responsibilities

Own the Call Center

• Manage and develop 7 intake specialists — hiring, training, coaching, scheduling
• Set and hit KPIs: call answer rate, appointment set rate, speed-to-lead, conversion
• Build airtight scripts and intake processes for divorce and family law inquiries
• Run QA programs: call monitoring, scoring, and regular feedback sessions

Drive the Sales Team

• Lead a 2-person sales team from first consultation to signed retainer
• Set targets, track performance, and hold the team accountable
• Coach relentlessly — celebrate wins, fix gaps, develop careers

Grow the Business

• Build and execute marketing strategies that generate qualified leads
• Manage paid campaigns (Google Ads, social media, and beyond)
• Support new location openings with market-specific strategies
• Report regularly to leadership on KPIs, ROI, and growth trends

Qualifications

• 5+ years in sales management — with at least 2 years running a call center
• A proven track record you can back up with numbers
• Experience in legal, professional services, or consultative sales (preferred)
• A natural coach who builds high-performing teams and keeps them motivated
• CRM proficiency and comfort with data — you manage by the numbers
• Sharp communicator, strong closer, and a leader people want to follow
• Multi-location or expansion experience is a big plus

Compensation

• $85,000–$110,000 Yearly + Bonus

Location

• Houston, TX
• Full-Time

About Bolton Law Firm

We guide clients through their divorce and towards a better life. We are a family law firm undergoing significant growth. You must adapt well to change and be willing and able to see and point out opportunities for improved outcomes for our clients.

The position includes health, dental, and vision insurance. 401(k) matching. Vacation accrual.